Key Responsibilities:

Provide first-level technical support to end-users via phone, email, or in-person.
Troubleshoot and resolve hardware, software, and network issues.
Install, configure, and maintain operating systems, software applications, and hardware components.
Escalate complex issues to L2/L3 support teams as needed.
Document support activities and solutions in the ticketing system.
Assist in user account management, including password resets and access control.
Perform routine maintenance and updates on IT systems and equipment.
Provide support for remote users and mobile devices.
Contribute to IT projects and initiatives as required.
Asset Management.

Requirements:

2 to 3 years of experience in IT support or a related field.
Proficiency in Windows and Mac operating systems.
Experience with Microsoft Office Suite,Client VPN Tools.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP,Wi-Fi).
Familiarity with SDP IT ticketing systems and remote support tools.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
Hands on experience with management of Video conferencing solutions like Polycom, Cisco Etc.

Preferred Qualifications:

Certifications such as CompTIA A+, N+, Microsoft Certified Professional (MCP), or similar.
Experience with Azure Active Directory, Jamf Pro, Office 365 and Google workspace